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What impact has technology had on diversifying the provision of legal services?

What impact has technology had on diversifying the provision of legal services?

Posted by zenaira-khan | 21 September 2016

“Look to where the Law is going, not where the Law is.”

Ayomide Akin-Oteniya recently organised an event at Hogan Lovells on celebrating diversity in the legal industry. The event was comprised of a number of talks for aspiring lawyers, most notably on how technology has diversified the provision of legal services.

In the last 20 years, the legal industry has changed considerably and possibly the most interesting change in recent times has been the types of people who are now becoming lawyers. Law almost exclusively used to be the preserve of individuals who had studied the LLB or humanities subjects. Ex scientists, engineers and mathematicians who are switching to the legal sector, bring with them a range of new skills and ways of thinking that have not been seen in the industry before.

Image result for Ross intelligence

As a result, individuals with a deeper understanding of technology and data as well as the law, are changing the way the law is done. We can see this in the uptake of new technologies in the last year alone; Kira Systems, the brainchild of a lawyer and computer scientist, has already been adopted by Clifford Chance. The software can search and analyse agreements in a fraction of the time that it would take a human. Similarly, Ross Intelligence was also created by a lawyer and a computer scientist. Currently used by Dentons, Latham & Watkins and BakerHostetler, ROSS allows lawyers to ask questions in plain english and receive an answer based on the law. ROSS and Kira Systems are the first in what is likely to be a long line of innovative AI-based LegalTech solutions that ‘learn’ and get smarter the more often they are used.

Image result for kira systems

Lawyers are notorious for being risk averse and slow to adapt to change. As a result, the legal sector has languished in terms of innovation and modernisation- the concept of law firms existing as corporate entities is a relatively new development that has only taken place in the last 15 years. Nick West, Chief Strategy Officer of Mishcon De Reya, says aspiring lawyers need to “look to where the law is going, not where the law is.” In order to keep up with the direction in which the law is going, lawyers and aspiring lawyers will need to embrace a new skill set.

The T-Shaped Lawyer

The T-Shaped employee is a phrase that has been around since the early 90s. The idea is that the employee has a deep knowledge in one discipline and a wide breadth of knowledge across multiple disciplines that allow the individual to bring new and innovative ways of thinking to their job. Although the phrase arose in the IT industry, it is equally applicable to the Law.


A T-shaped lawyer not only has extensive legal knowledge and skills, but also possesses skills in other areas relevant to practicing law in the 21st Century- E-disclosure, technology, project management and data analytics.

Big Data is a word we often hear thrown around these days, but what does it mean? People create new data every second; around 40,000 searches are carried out every second on Google, which equates to 3.5 searches per day and 1.2 trillion per year. In the past 2 years alone, more data has been created than in the entire previous history of the human race. With the vast amounts of data being produced, today’s T-shaped lawyers need to have a sound understanding of how to use and manipulate data and be familiar with terms such as metadata, file types and document requests. In terms of e-disclosure, vast amounts of data mean vast amounts of documents to review.

Earlier this year, a High Court judge backed the use of predictive coding in the e-disclosure process in a landmark ruling. Predictive coding software analyses a small initial batch of documents picked by a lawyer to create a further sample for review. The software ‘learns’ which documents are relevant and which are not and uses these rules to identify relevant documents from a large dataset far more accurately and faster than a human lawyer.

Master Matthews said the technology could be used in the case of Pyrrho Investments v MWB Property, “in light of the ‘enormous’ expense of manually searching through the three million electronic documents involved.”

Predictive coding technology, was first approved in the US in 2013 and was endorsed in Ireland last year. In an interview with the Law Society Gazette, Edward Spencer, associate at Taylor Wessing, said that whilst most UK litigators knew about the technology, they have been cautious about using it;

‘Our default position is to see every single document before it goes to the other side. But it is a matter of proportionality really. The Jackson reforms mean the focus is much more on cost management.’

He also said the ruling could make it more common to use predictive coding in cases where this would be appropriate, and would mean lawyers will have to become more comfortable using the technology. (read the full article here)

Legal suppliers have already caught on to this; the influx of companies offering e-disclosure, cloud storage and document automation software at legal services trade shows such as British Legal Technology Forum and LegalEx is increasing year on year. The market value for e-disclosure alone is estimated at around $5.5 billion, and those with the legal knowledge and technology skills to create innovative new products that save lawyers time and reduce costs, have an opportunity to make vast amounts of money. Kira Systems, ROSS and Ravel are just a few examples of this.

It is important to remember that law firms are businesses and skills that help to innovate or improve business processes are an asset in an industry where a lot of those practicing law are adhering to the old I-shaped model- a deep legal knowledge and not much else. Unfortunately, the overwhelming majority of universities in the UK are teaching to the old I-shaped model; only a handful (Ulster, Newcastle and the University of Law) have research groups or classes dedicated to teaching and exploring legal innovation and technologies. In contrast, some universities in the US are already offering detailed courses in these areas. Daniel Martin Katz teaches Quantitative Methods and Legal Analytics at MSU Law, introducing students to statistical analysis, R programming and machine learning. Vermont Law School’s Big Data and E-Discovery course spends several weeks on issues such as hacking and data encryption, equipping students with essential legal and technical skills for managing and preventing data breaches. Given the enormity of this year’s Panama Papers and WADA data leaks, these skills are invaluable in the 21st century. If the uptake of new technologies and processes at top firms such as Clifford Chance and Dentons are anything to go by, aspiring lawyers looking to stay ahead of the competition for training contracts will need to invest time in developing their technical and business skills. If you can code, build an app or analyse data, you already have something to offer that a lot of other applicants cannot.

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