Vacancy: Customer Liaison Executive

Department: Customer Liaison & Training Location: Camden, NW London Employment Type: Permanent, Full-time Salary: £18,000

How to apply To apply for this or any other vacancy, please email us a detailed CV and covering letter. Please state which position you wish to apply for.

The Company

Justis Publishing Limited is an electronic publisher of UK and European legal and official information. The services operated by Justis Publishing are; Justis, JustCite and Tenders.

The customers for these services are legal practitioners and information professionals in the public and private sectors and academic institutions around the world. Further information can be found elsewhere on this site.

Description

Reporting to the Customer Liaison Manager this role has a variety of responsibilities including:

• Training Justis clients in UK & Ireland on how to use their subscriptions
• Presenting the products to large groups of people at events and conferences
• Handling incoming training enquires and general customer queries
• Collation and reporting of feedback from customer sessions
• Preparatory administration prior to training sessions and other customer activities
• Contacting any cancelling customers
• Other ad-hoc responsibilities

Full training will be provided by the Customer Liaison Manager on how best to train users on the product range. Support will be provided by members of other departments including: Sales, Marketing, Helpdesk, Editorial and Product Development.

Experience

As this is a training and administration role the ideal candidate will have excellent organisational skills, and either have previous experience as a trainer or be confident presenting to potentially large groups.

Previous outbound telephone calling experience would be very useful as the ability to book and manage appointments is essential to this role.

Whilst not a necessity, possessing prior knowledge of the British legal system will certainly be considered an advantage.