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Additional resources and support

Additional resources and support

Posted by david-hand | 03 April 2020

There are extraordinary circumstances affecting all of us due to the ongoing developments with COVID-19. Therefore, we would like to share with you the steps that we are taking and the additional support that we are offering to help you during this time. Our focus is to continue to provide you with the highest level of service in these uncertain times. We hope the measures and changes shared below will help. 

Masoud Gerami, Managing Director, vLex Justis

 

Free remote access for all customers

To ensure that you maintain ongoing access to your vLex Justis or JustisOne subscription, we are offering free remote access to all customers. To activate remote access please contact your account manager, or email us at hello@vlex.com

Your request must be sent from an organisational email address, where possible. Without this, we may not be able to validate your need for remote access. If your organisation does not provide you with an email address, please speak to your law librarian, resource manager or knowledge manager who can contact us on your behalf.

 

vLex Drive

vLex Drive syncs with Dropbox, making your documents directly available in vLex Justis. This enables you to search for your own content in vLex Justis, and any citations will be recognised and link to the appropriate documents. You can also use uploaded documents with Vincent, an AI-powered search tool which finds related material, whether or not it is directly cited in your document.

Contact us to enable vLex Drive for your account.

 

Uninterrupted services

We realise how important it is for you to maintain access to the services you rely on for your work. Although the vLex Justis team are all working from home, we are still able to assure you uninterrupted access to our services, with no downtime planned in the coming months.

 

More account managers

To be more responsive and better support you in this challenging time, we have increased our account management team to ensure that we are meeting any needs you might have. 

Please contact your account manager to let us know how we can better support you during this time.

 

Online training and support

Online training is available for both groups and individuals to ensure that you are getting the most from your vLex Justis or JustisOne subscription. In the coming weeks, we will begin hosting regular online webinars to provide an alternative to an in-depth training session. We will contact you about these in due course.

User guides and student resources are available on our resources page, and video guides for both platforms are available here.

 

Contact us

If you need to contact us via phone or email, you can find our contact details here.

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