In this unprecedented time, the vLex Justis team is committed to investing in complimentary resources and support for all customers. This response page brings together free resources, information and advice to ensure you are fully supported as a valued vLex Justis customer. If you do need to contact us, please contact our London office who look after all customers in the UK, Ireland, Caribbean, Australia, New Zeland, United States, Canada, and Asia. If you are located in Latin America, Mexico or Europe please visit our contact page for our global offices.
A message from the Managing Director
“There are extraordinary circumstances affecting all of us due to the ongoing developments with COVID-19. Therefore, we would like to share with you the steps that we are taking and the additional support that we are offering to help you during this time. Our focus is to continue to provide you with the highest level of service in these uncertain times. We hope the measures and changes shared below will help.”
Masoud Gerami, Managing Director, vLex Justis
All customers can expect to receive uninterrupted access to their subscriptions during this time.
We have grown our training team and increased our online resources to help you continue working remotely.
Our team are now successfully working remotely and remain available via both phone and email.
To ensure that you maintain ongoing access to your vLex Justis or JustisOne subscription, we are offering free remote access to all customers. To activate remote access please contact your account manager, or email us at firstname.lastname@example.org. Your request must be sent from an organisational email address, where possible. Without this, we may not be able to validate your need for remote access. If your organisation does not provide you with an email address, please speak to your law librarian, resource manager or knowledge manager who can contact us on your behalf.
vLex Drive syncs with Dropbox, making your documents directly available in vLex Justis. This enables you to search for your content in vLex Justis, and any citations will be recognised and link to the appropriate documents. You can also use uploaded documents with Vincent, an AI-powered search tool which finds related material, whether or not it is directly cited in your document. vLex Drive is available on vLex Justis. Contact us to enable vLex Drive for your account.
See more results: Search ‘COVID-19 or Coronavirus’ in the UK on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in IRELAND on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in UNITED STATES on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in CANADA on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in the CARIBBEAN on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in AUSTRALIA on vLex Justis
See more results: Search ‘COVID-19 or Coronavirus’ in NEW ZEALAND on vLex Justis
Our London office looks after our customers in the UK, Ireland, Caribbean, Australia, New Zeland, United States, Canada, and Asia. If you are located in Latin America, Mexico or Europe please contact your closest office. While our physical office locations are temporarily closed, our staff remain available either by email or phone.
vLex Justis London
+44 (0) 20 7284 8080
vLex Head Office
+34 932 722 685
+52 (55) 6820 2109
+55 61 9 8111 0657
(+57) 1 381 9710
+56-2-29 033 376
+56-2-25 738 597
+39 02 898 77507
In many countries, the legal system is under more pressure than usual to deliver the best results on minimal resources and time. Tools like Vincent provide an opportunity for law firms and law librarians to continue to conduct deliver high-quality legal research without compromise.
The starting point for using Vincent can be one of the legal information documents found on vLex Justis, or your legal memorandums, skeleton arguments and more. Vincent then uses these documents to perform thousands of complex search operations, conducting a contextual semantic search that will pinpoint the main legal topics, identify citations, and recognise similar cases, all in a matter of seconds. Contact your account manager for more information.