fbpx
Start your free trial Contact us

COVID-19 Customer response and resource page

In this unprecedented time, the vLex Justis team is committed to investing in complimentary resources and support for all customers. This response page brings together free resources, information and advice to ensure you are fully supported as a valued vLex Justis customer. If you do need to contact us, please contact our London office who look after all customers in the UK, Ireland, Caribbean, Australia, New Zeland, United States, Canada, and Asia. If you are located in Latin America, Mexico or Europe please visit our contact page for our global offices.

A message from the Managing Director

“There are extraordinary circumstances affecting all of us due to the ongoing developments with COVID-19. Therefore, we would like to share with you the steps that we are taking and the additional support that we are offering to help you during this time. Our focus is to continue to provide you with the highest level of service in these uncertain times. We hope the measures and changes shared below will help.”

Masoud Gerami, Managing Director, vLex Justis

Uninterrupted access

All customers can expect to receive uninterrupted access to their subscriptions during this time.

User support  

We have grown our training team and increased our online resources to help you continue working remotely.

Account management

Our team are now successfully working remotely and remain available via both phone and email.

Free remote access

To ensure that you maintain ongoing access to your vLex Justis or JustisOne subscription, we are offering free remote access to all customers. To activate remote access please contact your account manager, or email us at hello@vlex.com. Your request must be sent from an organisational email address, where possible. Without this, we may not be able to validate your need for remote access. If your organisation does not provide you with an email address, please speak to your law librarian, resource manager or knowledge manager who can contact us on your behalf.

Free access to vLex Drive (Beta)

vLex Drive syncs with Dropbox, making your documents directly available in vLex Justis. This enables you to search for your content in vLex Justis, and any citations will be recognised and link to the appropriate documents. You can also use uploaded documents with Vincent, an AI-powered search tool which finds related material, whether or not it is directly cited in your document. vLex Drive is available on vLex Justis. Contact us to enable vLex Drive for your account.

Online resources

Online training is available for both groups and individuals to ensure that you are getting the most from your vLex Justis or JustisOne subscription.

In response to our customer’s current needs, we are continuing to grow our online resources for both professionals and law students. Please visit the resources page for the most up-to-date user guides, videos, recorded webinars and more.

Email alerts made easy

Whether you’re using JustisOne or vLex Justis, it is easy to create an email alert for new legal information. We’re created a quick email alert step-by-step guide to support you while working remotely, and to ensure you can keep up to date with new cases, news and legislation related to the current global pandemic.

Email alert step-by-step guide

Our offices

Our London office looks after our customers in the UK, Ireland, Caribbean, Australia, New Zeland, United States, Canada, and Asia. If you are located in Latin America, Mexico or Europe please contact your closest office. While our physical office locations are temporarily closed, our staff remain available either by email or phone.

vLex Justis London

hello@vlex.com

+44 (0) 20 7284 8080

vLex Head Office   

hello@vlex.com

vLex Europe 

support@vlex.com

+34 932 722 685

vLex Mexico

support@vlex.com

+52 (55) 6820 2109

vLex Brazil

support@vlex.com

+55 61 9 8111 0657

vLex Colombia

(+57) 1 381 9710

01.8000.423.800 (Nacionales)

vLex Chile

+56-2-29 033 376

+56-2-25 738 597

vLex Italy

+39 02 898 77507

Vincent

In many countries, the legal system is under more pressure than usual to deliver the best results on minimal resources and time. Tools like Vincent provide an opportunity for law firms and law librarians to continue to conduct deliver high-quality legal research without compromise.

The starting point for using Vincent can be one of the legal information documents found on vLex Justis, or your legal memorandums, skeleton arguments and more. Vincent then uses these documents to perform thousands of complex search operations, conducting a contextual semantic search that will pinpoint the main legal topics, identify citations, and recognise similar cases, all in a matter of seconds. Contact your account manager for more information.